Frequently Asked Questions
Notice: April 1, 2022 to November 1, 2022, Edgemont Condominiums will be undergoing a construction project to replace the exterior stone veneer. Guests may experience noise, obstructed views, amenity closures, and detours. Click here for more information.
Where are you located?
The Elevated Properties main office and front desk is located at 2420 Ski Trail Lane, Steamboat Springs, CO 80487.
How can I contact Elevated Properties?
Front Desk: 970-871-9100. Reservations: contact the Front Desk or email reservations@steamboatelevated.com.
What times are check-in and check-out?
Check-in is at 4:00 pm. Early check-in is subject to availability, may include additional fees, and is not guaranteed. Guests arriving early may securely store luggage with the Front Desk. A complimentary winter-only shuttle can take you into town before check-in.
Check-out is at 10:00 am. Late check-out is subject to availability, may include additional fees, and is not guaranteed. Guests may securely store luggage with the Front Desk and use the complimentary winter-only shuttle before departure.
What should I do if I’m arriving after hours?
If you have not arrived by the time the Front Desk closes, late arrival instructions will be emailed to the primary guest on the reservation. Upon arrival, you will be instructed to call Strong Arm Security at 970-819-6161.
Are the vacation rentals ski-in/ski-out?
All Bear Claw and Edgemont rentals are located on Stampede Run (green) just off the Christie Peak Express mid-station, about 200 yards from the base area. Step out of the ski access door and click into your skis. Private home rentals are located within the mountain village.
Can I send mail or packages prior to my stay?
Yes. We can accept and store items up to 5 days before check-in (storage is limited). Address packages as follows:
Guest name, Room #__
c/o Elevated Properties
2420 Ski Trail Lane
Steamboat Springs, CO 80487
Are your properties pet friendly?
Pets are not permitted for guests at Bear Claw I, Bear Claw II, Edgemont, or our private homes unless they are registered service animals under the ADA. ESA animals are not considered service animals under the ADA. Please arrange care for pets prior to arrival. Note that individual owners may bring their pets; if you have a severe pet allergy, notify our sales team prior to booking.
Do you require a down payment?
Yes. A 25% down payment is due at booking. If travel insurance is purchased, 100% of the insurance premium is also due at booking.
When is my final payment due?
The remaining balance is due 60 days prior to check-in and will be automatically charged to the primary card on file unless you arrange another card in advance.
Do you have a cancellation policy?
All payments are non-refundable, non-transferable, and non-redeemable. Travel insurance is optional but strongly encouraged to protect your investment.
Is travel insurance recommended?
Yes. Travel insurance is optional but strongly encouraged to protect against unforeseen circumstances. Contact us for coverage details and options.
What is Accidental Damage Protection and what does it cover?
Accidental Damage Protection is a mandatory, nonrefundable charge on each reservation that covers up to $1,200 in accidental damage during your stay. It is not an insurance policy and does not cover intentional damage, theft, Acts of God, gross negligence, pet damage, utilities, rent, pay-per-view charges, or loss of use. Accidental damage must be reported in writing by the end of your stay. Guests are responsible for damages exceeding, or not covered by, this protection or any security deposit.
How far away is the airport?
The Yampa Valley Regional Airport (HDN) is the most convenient option with many direct and connecting flights. Depending on weather, it is a 35–45 minute drive to Elevated Properties. Denver International Airport is approximately 3.5–4.5 hours away, weather depending.
How do you suggest getting around town?
For winter stays, Elevated Properties offers a complimentary on-call shuttle. Use the Elevated Rides app to request rides within the mountain or downtown area. The shuttle does not service the airport; contact the reservations team for ground transportation options to/from the airport.
What amenities are offered at Bear Claw Condominiums?
A heated outdoor pool, two outdoor whirlpools, private ski lockers, a boot dryer room, and a fitness center (amenities are located in Bear Claw II). All Bear Claw and Edgemont guests have access to the massage room (by appointment), sauna, and après ski bar and lounge in Bear Claw II. In winter, guests may use the complimentary on-demand shuttle.
What amenities are offered at Edgemont Condominiums?
A heated outdoor saltwater pool, two outdoor whirlpools, a pool locker room, a ski locker room with private lockers and boot dryers, a lounge with plush seating and gas fireplace, self-serve coffee, an outdoor gas fireplace overlooking the slopes, and a fitness center. Edgemont guests may also use the fitness center at Bear Claw II. All Bear Claw and Edgemont guests have access to the massage room (by appointment), sauna, and après ski bar and lounge in Bear Claw II. In winter, guests may use the complimentary on-demand shuttle.
What amenities are offered at Cimarron Townhomes?
Guests enjoy an outdoor community pool and hot tub; many townhomes also have private hot tubs on their balconies. In winter, guests may use the complimentary on-demand shuttle.
Do you offer daily housekeeping?
For Edgemont and Bear Claw condos rented nightly during ski season, daily housekeeping includes making beds, trash removal, and fresh towels and supplies. Additional services may be requested at check-in or by calling the Front Desk at least 24 hours in advance (based on availability; fees may apply). Stays of 8+ nights receive a mid-stay clean with fresh linens, bathroom and kitchen cleaning, dusting, and vacuuming.
Will my kitchen be fully equipped?
Yes. All condominiums and private homes feature full-size appliances and are stocked with cookware, bakeware, dishware, glassware, and utensils. Foil sheets, gallon and quart Ziploc bags, and single-portion spices (paprika, garlic powder, onion powder, Italian seasoning) are available at the Front Desk. For specific questions, email reservations@steamboatelevated.com.
Will my property be stocked with toiletries?
Yes. Properties include bed linens, towels, paper towels, coffee filters, toilet paper, shampoo, conditioner, body wash, body lotion, hand soap, a hairdryer, and dishwasher detergent.
Will my property have a washer and dryer?
All Edgemont condos and our private homes have in-unit washers and dryers. Select Bear Claw rentals have in-unit laundry; for others, shared laundry facilities are located on the ground floors of Bear Claw I and II and are free to use. Laundry soap and dryer sheets are available at the Front Desk.
Does Bear Claw offer onsite parking?
On-site parking at Bear Claw is limited. Each reservation may bring one vehicle, but parking is not guaranteed. During peak seasons, guests are encouraged to use the complimentary winter shuttle instead of bringing a vehicle. When on-site parking is unavailable, guests will need to park in paid off-site garages at their expense. RVs, campers, trailers, and boats are not permitted. Park only in the designated area for your building.
Guests of Skyline Retreat may park up to two cars in the home’s private garage.
Does Edgemont offer onsite parking?
On-site parking at Edgemont is limited. Each reservation may bring one vehicle, but parking is not guaranteed. During peak seasons, guests are encouraged to use the complimentary winter shuttle instead of bringing a vehicle. When on-site parking is unavailable, guests will need to park in paid off-site garages at their expense. RVs, campers, trailers, and boats are not permitted. Park only in the designated area for your building.
Does Cimarron offer onsite parking?
Parking is permitted only in the garage or driveway (not in front of the unit). Maximum three cars per home.
Where do I go for my rental equipment fitting?
Edgemont: Your rental company will meet you at the designated fitting area on the 1st floor, just off the elevators. While waiting, please use the lounge down the hall.
Bear Claw: Your rental company will meet you by your ski locker (on the same floor as your condo).
Private homes: Fittings take place in the mud room area. Please keep all gear in the mud room or garage.
What if I rent a property that is for sale?
It may be necessary for Elevated Properties or a licensed real estate agent to show the property during your stay. Guests will receive 24-hour notice and we will make every effort to schedule at a convenient time.
What happens if I forget something after I leave?
Items left behind are taken to lost and found at the Front Desk. Call 970-871-9100 with a detailed description. If found, we can ship the item to you at your expense.
Are there any current projects or developments that may impact my stay?
Steamboat Springs continues to grow and improve, with several projects underway around town. You may notice construction activity or occasional noise during your visit. Thank you for your understanding as these enhancements take shape.
Have more questions? Contact us.